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Customer service

Customer service

If you have any questions, please contact our team on +44 (0) 333 987 4985 or email enquiries@aliciajdiamonds.com  

Delivery

Please see individual items in the shop for approximate despatch times. 

When you have placed the order, we will email you to let you know the expected delivery date.  

Delivery costs will be calculated upon checkout.  

Please note, we are unable to accept liability for delays in delivery.  

Packaging

All items will be delivered in our Alicia J Diamonds gift box which will arrive in a discreet, plain cardboard box.  

Returns & refunds

If you change your mind about your Alicia J Diamonds purchase, we will be happy to arrange an exchange or full refund within 14 days. Please contact us on +44 (0) 333 987 4985 or email enquires@aliciajdiamonds.com. Please note this excludes earrings and bespoke or engraved pieces.  

We will only accept items that are unworn and in the original Alicia J Diamonds packaging. 

Please note we cannot refund import duties or taxes.  

If you would like to cancel an order before it has been despatched or if you find a fault with your purchase, please contact us at +44 (0) 333 987 4985 or email enquires@aliciajdiamonds.com 

Terms & conditions

View our terms & conditions of sale.