If you have any queries or questions after you have received your tailormade jewellery, please note the following.
Cover on all manufacturing defects: In the unlikely event that your jewellery has a defect, we will repair the fault at no extra charge, subject to the standard sales terms and conditions.
Professional ring resizing: Alicia J provides one free complimentary resize within the first 6 months of purchase for all bespoke rings*. Please note Alicia J warranty is void if any third party makes any adjustments or alterations to the ring including resizing.
Professional jewellery cleaning: Alicia J offers a periodical, complimentary cleaning service with every purchase as required or deemed necessary for 24 months after purchase.
Alicia J warranty does not cover loss, theft or damage caused by lack of care; therefore, we recommend you read our Jewellery Care Guide and Insure your jewellery.
*Resizing exclusions: Alicia J provides one complimentary resizing service for all our bespoke rings, excluding rings that are not possible to resize. Rings that have been engraved, feature side stones or have complicated designs will first need to be assessed to identify if resizing is possible. We will discuss this with you within the consultation and design phase and at the time of design finalisation should your ring fall under this category.
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What colour is a diamond? Many say they’re colourless, however, look closely and most contain subtle tints of yellows, soft pinks and rich browns. Truly colourless diamonds are known as white diamonds and are extremely rare and the most valuable. Diamond colour is graded from D to Z – D being the whitest, most colourless diamond and Z containing noticeable yellow, brown or pink tints. The letters D to Z represent a range of colour based on a combination of tone, lightness or darkness and saturation.
Diamond cut refers to the arrangement of a diamond’s facets. A diamond’s cut is often mistaken as meaning its shape (oval, pear, etc), but a diamond’s cut grade is actually about how well the facets interact with light.
Polish refers to the overall smoothness and condition of the diamond’s surface. It’s rare for a diamond to have a perfect polish. More often, they have tiny imperfections not visible to the naked eye.
Symmetry refers to how well-aligned the diamond's facets are. Symmetry, on the other hand, refers to the exactness of shape, overall outline, placement and alignment of individual facets.
The gradings provided by the GIA go from poor to excellent. If you select an SI clarity, we will provide Very Good cut, polish and symmetry. If you select a VS1 clarity, we will provide Excellent cut, polish and symmetry.