We recommend regularly cleaning your jewellery yourself at home – please read our jewellery care guide for instructions on how to do this. We also recommend getting your jewellery professionally cleaned periodically to maintain its condition and to check for wear and damage. We typically advise professional cleaning once a year, but this can vary depending on the usage and individual care/handling of the jewellery. At Alicia J we offer a periodical complimentary cleaning service for the first 2 years of your jewellery’s life.
Yes, we provide a complimentary valuation from a recognised and licensed jewellery professional with every purchase. Because we do not have high street showrooms, stores or the extra operational costs typically added to fine jewellery supply chains, we are able to charge our customers fair prices. This means, the valuation is generally higher than the purchase price of the jewellery. Find out more here
Yes, we have partnered with T.H. March insurance brokers to allow Alicia J customers to insure their recently purchased items. This provides you with peace of mind and the option to have your jewellery protected, right from the point you receive it. Find out more here.
All our pieces come with a lifetime guarantee which provides coverage for manufacturing defects. As damage caused due to lack of care, wear and tear, loss or theft will not be covered, we recommend you read our jewellery care guide and take out comprehensive insurance – please contact us if you require assistance with this.
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What colour is a diamond? Many say they’re colourless, however, look closely and most contain subtle tints of yellows, soft pinks and rich browns. Truly colourless diamonds are known as white diamonds and are extremely rare and the most valuable. Diamond colour is graded from D to Z – D being the whitest, most colourless diamond and Z containing noticeable yellow, brown or pink tints. The letters D to Z represent a range of colour based on a combination of tone, lightness or darkness and saturation.
Diamond cut refers to the arrangement of a diamond’s facets. A diamond’s cut is often mistaken as meaning its shape (oval, pear, etc), but a diamond’s cut grade is actually about how well the facets interact with light.
Polish refers to the overall smoothness and condition of the diamond’s surface. It’s rare for a diamond to have a perfect polish. More often, they have tiny imperfections not visible to the naked eye.
Symmetry refers to how well-aligned the diamond's facets are. Symmetry, on the other hand, refers to the exactness of shape, overall outline, placement and alignment of individual facets.
The gradings provided by the GIA go from poor to excellent. If you select an SI clarity, we will provide Very Good cut, polish and symmetry. If you select a VS1 clarity, we will provide Excellent cut, polish and symmetry.